*PLEASE NOTE THAT WE NOW HAVE DESIGNATED SHIP DAYS DURING THE WEEK*
Our new location is 20 miles away from the nearest Post Office so to save time and gas we will only be doing drop offs on Tuesdays & Fridays for the time being.
Signature Confirmations are available for packages UPON request for additional $2.70 - Packages over $250 (not including shipping) will automatically receive one
How do my items ship?
All items are shipped through USPS VIA First Class mail if below 13 ounces and Priority mail if above. All orders come with a delivery confitmation. Expedited shipping options are available but only per request and at your expense.
I received a tracking number but it still says it is in the pre shipment stage?
Shipment labels are printed 2 to 5 business days in advance to help prepare for it's creation and shipment to you. Now that we have designated ship days during the week, your order may just be awaiting drop off. Please note that in rare cases items may be backordered your order that we are waiting to receive in. If 5 business days have passed and it has still not updated, feel free to shoot us an email so we can look into it for you and get you the information you need :)
When will my item ship?:
Due to the hand made nature of each item, the current Turnaround Times applies to ALL orders (excluding orders with items solely from the Ready to ship section which will ship within 3 to 5 business days)
My item has shipped, how can I track it?
All items come with a USPS Delivery Confirmation that you can check anytime at USPS.COM . Please be aware that it does normally take UP to 24 to 48 hours for new information to be updated. I do not work for USPS and see the same information as you do on the tracking information, if you have any questions about your order once it departs, I advise you to contact USPS. We are NOT responsible for packages lost, stolen or damaged during transit. We will offer an exchange or full fulfillment of an order if there is a shipping error on our part. We offer an insurance option on all packages but it is additional and we must be contacted first.
All items are shipped and hand made with love from Fort Bragg, NC
*MAKE SURE YOUR SHIP TO ADDRESS IS CORRECT. We are not responsible for orders returned due to an address error on your part. You will be required to pay reship fee*